GET THE ANSWERS YOU NEED
What plans do you offer?
How do you keep track of used/un-used sessions?
Simple, let's thank Wix for creating a user-friendly platform for this. All the work is automated. But if you think we made a mistake, all you have to do is reach out to us. We're incredibly responsive.
How long is a plan commitment?
3-months. You can absolutely continue to renew, but we chose the 3-month interval because we feel that's the minimum amount of time it'll take to get through our "program" of learning on a subject. Subjects include: work, life, and leadership. Within those realms of thought and practice, we go deep and deeper yet to bring you specific strategies to handle specific issues and drive towards specific results. Literally, you won't be able to keep up with us.
How do I know what plan is for me?
If you have a specific circumstance or issue you need to address, it's possible a stand-alone session would be best for you. Visit our 1-ON-1 page for more details. Plans are great for people who want incredible value for their money and want to go deeper and more specific in key areas of their life and work. In the end, we believe everyone should get a plan. But some like to handle change in bite-size chunks, and we're fine with that, too.
How will I talk to my coach?
We'll call you. Pretty simple.
Do you cater to certain genders, race, or age groups?
We don't shy away from this question! We love it, because we love working with all kinds of people with all kinds of backgrounds. Tom's coached people from all walks of life, even people twice his age. What people find is that our philosophy and our ability to direct hearts and minds is more about the hearts and minds and less about the bodies they're in.
What happens in a session?
Are sessions totally private?
Yes. What we discuss stays between us. No exceptions. And we do not sell your information to anyone. Ever.
Can I have someone like my spouse or business partner join the session?
Why phone? Why not Skype, Zoom, or FaceTime?
How should I prepare for a session?
Do I need to sign a coaching contract?
How many sessions will I need?
Will you follow-up with me after a session?
Do you guarantee results from coaching?
Can I gift a session to someone?
I've worked with coaches before, and they're no help. What makes you any different?
Are you a glorified counselor?
Why not just ask my friends or family for advice?
Do you hire coaches?
How do I book T.C. to speak at my event?
Like everyone else, TC's got a busy schedule. But that doesn't keep him from looking for opportunities to change lives in-person. He'd love to hear what you're hoping to accomplish and how he could help. Send us a note.
How much are TC's speaking fees?
He's flexible. If you asked him directly he'd likely say this, "How much am I worth to you and your network?" If you can cover his travel or time, he ultimately cares about the people he's impacting. If you're raking in $100k+ per event, he'll expect some return on investment. If you're a small non-profit scraping by but need his perspective, he'll work with you. Be prepared, he doesn't beat around the bush with this one.
What kinds of topics does T.C. speak about?
TC's a work, life, and leadership strategist; which is pretty broad if you think about it. If you have a specific topic for your program, the value he will add is taking it, whatever it is, to a whole new level. That's what he does best. So, bottom line: you name it, he'll share a perspective that'll be worth it to everyone who attends.
Does T.C. have a book he's written that he could speak to?
Not yet. But he's got one on the way that's uniquely tied to what he does for a living. Stay tuned, written strategy is coming.
What's your refund policy?
Do you offer any discounts?
What is your responsibility to customers?
We believe our responsibility is to build your potential by showing you strategic ways to live your life, do your work, and grow as a leader. We help you prepare you to make the best decisions, ones you won't look back on wishing you'd have done differently.
Do you offer any guarantees?
None. We strongly believe your results are your responsibility. But that being said, we have the data and the experience to back up what we say we do. People love how we do what we do, and for good reason. We actually change their lives. So, you do the math.
What's your cancellation policy?
If you need to cancel a session, it must be done online through our portal at least 24 hours before your scheduled session. We will not refund or reschedule if you cancel within 24 hours of your schedule session. No exceptions. Don't make us keep your money, and don't lose out on a plan session!
What is your confidentiality policy?
We don't share your information with anyone. Period. We don't sell it. We don't talk about it. The fact is, you put your hope and trust in us. There's two ways to handle that well: 1) change your life, and 2) protect your privacy.
Is your website secure?
Yep! We use Wix as our service provider, plus a bunch of customizations that ensure your information is secure. We can't promise no one will try to hack us, but we have yet to experience and issues and we don't have any reason to expect anything different going forward. Wix is huge and trustworthy.
What is your standard Code of Conduct?
We reserve the right to terminate or cancel any purchased product or service if you act in ways that do not, but are not limited to: discrimination of community members, uploading of elicit material, craft responses that reflect a deep-seated malicious intent, and more. On the other side of things, we want people who are passionate about growing, maturing, learning, changing, and shaping themselves and the world around them for the better. If that's your intent, you're probably doing just fine.
What kind of payment types do you accept?
Right now, major credit cards. And also, for now, we don't pass the fees on to you! Enjoy that extra perk. It's possible down the road we'll offer more options, but we find this works for the vast majority of folks. So, we'll keep doing it.